Our Exchange Policy

 

 

 

We want you to be 100% satisfied with your purchase.

 

No hassle return policy - no return authorization needed (RMA) 

 

Le Mystere Boutique takes great pride in providing our customers with the finest lingerie and our exchange policy with any exclusions listed below with an Asterisk * is we will gladly accept exchanges  of your lingerie to ensure proper fit or, you may receive a refund or store credit, less our shipping and handling costs, if you decide the style is simply not right for you.  If you have any questions about any of our lines before ordering or if you have any questions about our exchange policy, please feel free to contact us at Customer ServicePlease visit our Size Chart pages for helpful information that will help with proper style, color and fit.

 

 

All Merchandise to be exchanged with any exclusions listed below with an Asterisk * must be sent and paid for by the customer and received by Le Mystere Boutique no later than 30 days from the shipping date. Any items returned from 31 to 60 days will receive Le Mystere Boutique (dba Great Expectation LLC) store credit only, which may  be used at anytime.  Please let us know the reason for the exchange and include a copy of your invoice for proper credit. We recommend insured mail or courier service to ensure delivery.

 

In compliance with hygiene laws, all items must be returned to us in new condition, unworn nor washed with all tags and stickers attached in its original packaging.  Items not returned in this condition will NOT be accepted and will simply be resent to the customer with shipping charges applied using the original form of payment.  Additional shipping rates will be charged at the time exchanges are shipped back to the customer. Shipping fees are not refundable. Please note that we do not refund shipping charges for the initial shipment of your order or the return postage in the case of any exchange.  If you have received our $5. shipping on your order, our cost of shipping and handling your purchase will be assessed if any items are returned for a refund or exchange.

 

*If an item is prepackaged, please be careful when opening. If the packaging is ripped, torn or missing components, it cannot be resold and we cannot accept the item for return.

 

*Please note: Our exchange policy does not apply to final clearance items, hosiery and special orders are final sales and are not returnable/exchangeable.

 

*Due to the adhesive nature of NuBra products we cannot accept returns or exchanges on these products.  Please choose your size carefully.

 

Important information on exchanges/returns:


While trying on your purchase do not wear deodorant, perfume, or heavy body lotion that may stain items and may make it non-returnable.

All tags must be intact and items packaged to protect their shape to insure proper credit.  Due to the delicate nature of molded bra cups, please return these items in our original box or a a protective box to insure credit. 

Items containing a crotch should be tried on over your own underwear.

If we receive an item for an exchange or return that we do not feel meet our hygiene and health criteria, we reserve the right to refuse these items.
 

 

 Le Mystere Boutique reserves the right to refuse any return if it does not meet our return/exchange guidelines.

 

We are not responsible for manufacturing defects or damage caused by customer error. Our full liability is limited to exchanging the item if the manufacturer says the item is defective.

 

All lingerie items are inspected by a senior staff member prior to shipping.  If we inadvertently send an incorrect item or a mislabeled item, we will cover the cost of shipping the correct item and retrieval of item sent in error via UPS or USPS. 

 

If a package shipped is refused by a customer and it returns to us, we will treat it as frivolous order. Customer will receive an in store credit (to be used at any time) for the purchase price, minus 20% restocking fee and the shipping and handling fee.

 

If a package comes back to us as unclaimed by a customer, the customer will receive an in store credit (to be used at any time) for the purchase price, minus 10% restocking fee and the shipping and handling fee.

 

Customs Fees (if applicable)

Please be aware orders shipped outside the United States may be subject to customs import duties and or taxes based on the destination country.  Our customers are solely responsible for any payment of import duty fees and or taxes being levied by your local customs authorities in your country. Le Mystere Boutique has no knowledge or control of any customs charges as they may be levied by some countries.  If you have any further questions on duties or taxes payable or refundable, please contact your local customs authority.

 

If you have any questions about any of our lines before ordering or if you have any questions about our exchange policy, please feel free to contact us at Customer ServicePlease visit our Size Chart page for helpful information that will help with the proper fit.

 

Returns:

Great Expectation LLC

Attn: Return Department
22 Selden Street

Woodbridge, CT  06525

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